Shipping policy
COLAMY currently accepts orders within Australia.
COLAMY provides free shipping on all eligible Australian orders placed directly through our website.
Australian orders are fulfilled from local third-party warehouses within Australia.
Orders are generally processed within 1–2 business days. After dispatch, the estimated transit time for standard products is 4–8 business days. The total estimated delivery time is therefore approximately 5–10 business days. Delivery times are estimates and may vary depending on the delivery address, carrier availability, product availability, and circumstances outside our reasonable control.
Pre-sale items will be shipped according to the estimated delivery timeframe stated on the applicable product page.
Where We Ship
Standard Products
- Delivery Method: Selected local delivery partners
- Deliverable Area: Australia, subject to carrier availability
- Shipping Cost: Free
- Handling Time: 1–2 business days
- Estimated Transit Time: 4–8 business days after dispatch
- Total Estimated Delivery Time: Approximately 5–10 business days
Free shipping applies to eligible COLAMY products purchased directly from our Australian website and delivered to eligible addresses within Australia.
Due to carrier restrictions, we currently do not deliver to PO Boxes, parcel lockers, or post office addresses.
Delivery Restrictions and Remote Areas
Delivery availability depends on the delivery postcode, suburb, product size, warehouse location, and the carrier available for the order.
We currently do not deliver to:
- PO Boxes
- Parcel lockers
- Post office addresses
- Locations that cannot be serviced by an available carrier
- Certain islands, remote communities, and restricted-access locations where suitable delivery services are unavailable
Currently Excluded Delivery Locations
Based on the current service restrictions of our available delivery partners, delivery is not available to the following locations for applicable large or heavy products:
- Northern Territory 0822: Angurugu, Annie River, East Arnhem, Galiwinku, Goulburn Island, Gunbalanya, Kakadu, Maningrida, Milingimbi, Numbulwar, Peppimenarti, Pularumpi, Ramingining, Tumbling Waters, Umbakumba, Wadeye, Wagait Beach, and Woolaning
- Northern Territory 0845: Batchelor
- Northern Territory 0846: Adelaide River
- Northern Territory 0852: Pigeon Hole
- Northern Territory 0880: Gapuwiyak, Gunyangara, Nhulunbuy, and Yirrkala
- Northern Territory 0885: Alyangula
- Northern Territory 0886: Jabiru
- Queensland 4823: Carpentaria, Julia Creek, Kynuna, McKinlay, Stokes, Taldora, and Warburton
- Queensland 4825: Alpurrurulam
- Queensland 4874: Evans Landing, Jardine River, Mapoon, Mission River, Nanum, Napranum, Rocky Point, Shelburne, Trunding, Weipa, Weipa Airport, and Wenlock
- Queensland 4892: Aurukun and Wellesley Islands
- Queensland 4895: Helenvale and Starcke
- Tasmania 7255: Blue Rocks, Emita, Killiecrankie, Lackrana, Lady Barron, Leeka, Loccota, Lughrata, Memana, Palana, Ranga, Strzelecki, Whitemark, and Wingaroo
This list reflects current carrier service information and may change when carrier networks are updated. Other remote, island, or restricted-access locations may also be unavailable depending on the product and available carrier. Delivery availability will be determined using the suburb, postcode, product size, warehouse location, and available carrier service.
Some regional or remote addresses may require additional transit time. Any applicable additional delivery charge will be displayed before payment is completed. If no delivery service is available for the address entered, the order cannot be completed for that address.
Carrier service areas may change. If you are unsure whether we can deliver a product to your address, please contact us through our online Contact Form before placing your order.
Order Changes and Cancellations
If you wish to change or cancel your order, please contact us at hello@colamyhome.com as soon as possible and before you receive your shipment notification email.
Changes and cancellations are not guaranteed once an order has entered processing. We strongly recommend checking your delivery address and order details carefully before completing checkout.
Once your order has entered the shipping process, we may not be able to successfully change or cancel it. In this case, the order may need to be handled in accordance with our return process.
For more information, please refer to our Return & Refunds Policy.
Estimated Delivery Time
Standard orders are generally processed within 1–2 business days. After dispatch, the estimated transit time is 4–8 business days. The total estimated delivery time is approximately 5–10 business days.
This timeframe is an estimate and may be affected by the delivery address, carrier capacity, product availability, severe weather, public holidays, or other circumstances outside our reasonable control.
Please note that items within the same order may have different estimated shipping or delivery dates depending on stock availability and warehouse location.
For pre-sale products, please refer to the estimated shipping timeframe shown on the applicable product page.
Track My Order
You will receive a shipment notification email once your order has left our local warehouse.
You can track your order using one of the following methods:
- Sign in to your account and go to My Account > Order History.
- Open the tracking link included in your COLAMY shipment notification email.
- Visit the applicable carrier's website and enter the tracking number provided in your shipment confirmation.
For additional shipping assistance, please contact us at hello@colamyhome.com.
Delivery Exceptions
If you experience any issues with your delivery, please contact us at hello@colamyhome.com so that we can assist you as quickly as possible.
Delayed or Missed Delivery
If your order is late or appears to be missing, please:
- Check the latest tracking information.
- Allow additional time where the carrier is experiencing delays.
Please contact us if:
- Your order has not arrived after the estimated delivery date, or
- There have been repeated unsuccessful delivery attempts.
When contacting us, please provide your order number and a brief description of the issue.
We will review the shipment status with the applicable carrier and assist with available next steps, which may include a delivery update or redelivery arrangement.
Delivered but Not Received
If tracking shows your order as Delivered but you cannot locate the package, please first:
- Check with family members, neighbours, or building management or reception.
- Check common or secure delivery locations, such as a mailroom, reception area, garage, porch, or other safe location.
If you still cannot locate the package, please contact us and provide:
- Your order number
- Confirmation that you have checked the locations listed above
We will assist you in investigating the delivery with the applicable carrier and advise you on the next steps.
Incorrect, Damaged, or Missing Items
If there is an issue with the items you received, such as:
- An incorrect size, colour, or model
- Missing products, parts, or accessories
- Damage to the product or packaging on arrival
Please contact us as soon as reasonably possible after delivery.
Where possible, we recommend notifying us within 7 days of delivery so that we can investigate the issue promptly.
Please provide:
- Your order number
- A brief description of the issue
- Clear photos or videos where relevant
We may request additional photos of the product, packaging, shipping label, or other relevant information to help investigate the issue.
Depending on the circumstances, we may arrange an appropriate remedy such as a replacement, exchange, repair, or refund.
The recommended 7-day notification period does not limit any rights you may have under the Australian Consumer Law.
For further information, please refer to our Return & Refunds Policy.
Shipping Q&A
Where are COLAMY products shipped?
Australian orders are fulfilled from local third-party warehouses within Australia.
Eligible orders receive free domestic shipping within Australia.
Can I ship to a PO Box address?
We currently do not support delivery to PO Box addresses.
Please provide a complete and valid street address when placing your order to help ensure successful delivery.
Can I ship to an address outside Australia?
This Australian website is intended for deliveries within Australia.
Orders placed through this Australian website can only be delivered to eligible addresses within Australia.
Can I cancel my order?
If your order has not yet been shipped, please contact us as soon as possible to request a change or cancellation.
If your order has already been shipped and you have received a shipment confirmation email, it may no longer be possible to cancel or modify the order directly.
In some cases, we may attempt to intercept the shipment or advise you on the applicable return process.
Please contact our customer service team for assistance.
Why did my order arrive in multiple boxes or from multiple carriers?
Your order may be delivered in multiple boxes or by different carriers due to:
- Order size: Larger orders may be divided into multiple packages for safer and more efficient delivery.
- Warehouse location: Different products may be stored and dispatched from different warehouse locations.
As a result, packages from the same order may arrive separately.
Why is my tracking number not working?
Your parcel may not yet have been collected or scanned by the carrier.
Please allow approximately 1–2 business days for tracking information to become active.
If there are still no updates after this period, please contact us at hello@colamyhome.com and we will assist you.
Fast Local Delivery
Australian orders are fulfilled through local third-party warehouses and selected delivery partners within Australia.
Last updated: September 29, 2026